Service & Calibration
Service & Calibration
Telegan can offer worldwide support for our products via our Service Centres in the Rotterdam, UK, USA and Singapore, and through our extensive network of distributors. For details of our distributors please refer to the worldwide section of this website.
US Service Centre
Telegan's technical service, support assistance and arranged support plans are supported by Crowcon Detection Instruments in the United States. For more information please contact Crowcon's Kentucky office on 1-800-527-6926 or email sales@crowcon.us
Alternatively visit the website at www.crowcon.us
UK Service Centre
Our Service and Training Department are fully equipped to offer comprehensive support for Telegan Gas products.
Telegan's Service Department offers highly professional and efficient servicing of our full range of products in-house via our highly experienced and fully equipped service engineers. Our in house turn-around time for service and repairs is normally 3-5 days. We are accredited to ISO 9001:2000. A certificate of calibration is provided free of charge for each instrument.
To support the Service Department and further assist our customers and sales teams, we have highly experienced Technical Support Engineers who can provide technical information and advice on all aspects of gas detection. This service is very highly regarded both by customers and Telegan staff.
Telegan's Service and Training facility is based alongside Crowcon in Abingdon
Telegan is able to offer a comprehensive range of training on all our products, giving our training delegates the knowledge and tools to solve the most simplest of problems up to the most difficult of operations. The pricing per day is very competitive and we can organise courses for up to 15 delegates in-house or for larger numbers of delegates the training can be carried out on-site.
For our various training options and to find out more information, please speak to our training department. Details can be found below.
We have an extremely well equipped training facility at our Abingdon site enabling us to cater for all your requirements.
The Telegan Service
We won't cut corners. Safety can't be compromised. At Telegan, we recognise how critical it is that all of our instruments are kept in perfect working order. What's more, we ensure that the specification, siting and installation of all our systems are expertly carried out, and that our staff are properly trained in system operations.
Our Service Contract gives you all this and more.
- Priority service if a repair is needed.
- Full compliance with all relevant legislation.
- A value for money solution, providing maximum confidence and protection of your investment.
Advance 3
A three year inclusive contract for portable combustion analyser instruments ensuring that your instrument is constantly in peak condition.
The Telegan repairs workshop based in Abingdon undertakes warranty work, routine repairs and servicing for our customers.
The Crowcon Support Website
To further enhance our ability to provide rapid customer response, we have a website dedicated to Telegan and Crowcon support. This can be found at www.crowconsupport.com and contains all of our product interface software, together with instruction manuals and other technical data. To enter the site, please contact customersupport@crowcon.com for a password.
The service support website offers 24 hour customer support
Your Technical Support Team
| Name | Position | Contact Methods: | ||
| Kevin Rackley | Customer Support Manager | |||
| Simon Boulter | Senior Support Engineer | Telephone: 01235 557711 | ||
| Chris Wilson | Senior Support Engineer | Fax: 01235 557722 | ||
| Simon Neale | Training Officer | Email: customersupport@crowcon.com | ||
| Clare Kelly | Support Administrator |
Your Service Support Team
| Name | Position | Telephone | Fax | |
| Kevin Rackley | Customer Services Manager | 01235 557700 | 01235 557722 | serviceadmin@crowcon.com |
| Mari Tough / Lorna Haines | Service Supervisor / Service Administrator | 01235 557721 | 01235 557769 | serviceadmin@crowcon.com |
| Laura Hilsdon/Sharon Squires | Return/Repairs Administrator | 01235 557729 | 01235 557758 | serviceadmin@crowcon.com |
Telegan Service Enquiries: 01235 557721
Contract Enquiries: 01235 557700
Training Enquiries: 01235 557700
Telegan
(Service Department)
Unit 11 Blacklands Way
Abingdon Business Park
Abingdon
Oxfordshire, OX14 1DY, England
Tel: +44 (0) 1235 557721
Fax: +44 (0) 1235 5577690